Cancel your plan or close your account

Go to Billing and scroll to Cancel plan or close account. Canceling stops your paid plan from renewing and puts you back on Free when the time you've paid for ends. Closing the account stops everything; your records are kept for 30 days first.

Cancel a paid plan

1. Click Billing in the sidebar.
2. Scroll to Cancel plan or close account and click Cancel my plan.
3. Under Before you go, what's the main reason?, choose a Main reason. If it's a missing feature or another tool, say which. You can add more under Anything we could have done better? and tick You can contact me about this if you'd like a reply.
4. Click Continue.
5. Read What happens now, then click Cancel my plan to confirm.

What happens when you cancel

• Your plan stays on until the end of the time you've already paid for. The page shows the date.
• If you're on a free trial, it runs to its end and you aren't charged.
• Your card is removed from our system right away, and nothing more is charged.
• After that you're on Free. The time clock, timesheets and your records stay.

Until that date, the Billing page shows when your plan ends.

Changed your mind?

Click Keep my plan on the Billing page before the end date. Because your card was removed, you'll be asked to add one again so the plan can renew.

Close your account

1. On the Billing page, under Cancel plan or close account, click Close my account.
2. Choose your main reason and click Continue.
3. Under Want a copy of your records first?, download Hours per person (CSV) and Every punch (CSV) if you want to keep them.
4. Click Close my account to confirm.

What happens when you close

• Any paid plan stops renewing and your card is removed, as with canceling.
• Your records are kept for 30 days in case you change your mind.
• A person on our team closes the account and emails you when it's done.

Changed your mind after asking? Email [email protected].

Good to know

• Only the owner can cancel or close. Other roles don't see the Billing page.
• Cancel my plan only shows when you have a paid plan. On Free you aren't being charged, so there's nothing to cancel; you can still close the account.
• Download your records before closing. Payroll exports for other date ranges are on the Reports pages; see Payroll provider exports.
• Your reason is read by a person, not filed away.