Missing clock-outs: find and fix them

When someone forgets to clock out, the timesheet marks the day No clock-out and does not count it until you enter the real time. Kloqk never guesses a clock-out, because a guess looks like a fact on a paycheck.

How to spot them

• On Timesheets, a red badge beside the name says 1 missing clock-out (or how many).
• Click Edit times to open their days. The day shows No clock-out and Not counted until the clock-out is entered.
• A clock-out with no clock-in before it shows No clock-in and is not counted either.

Fix it

1. On Timesheets, click Edit times on the person.
2. Click Edit on the day marked No clock-out.
3. Click Add punch, set it to Clock out and type the time they actually left. For a shift that ended after midnight, set the day beside the time to the next day.
4. Add a Reason (optional), such as "forgot to clock out", and click Save changes.

The hours count as soon as you save, and the change is recorded with your name.

What the employee sees

Somebody is clocked in until they clock out, however long ago that was. The next time they type their PIN, the clock offers Clock Out, not Clock In. If they clock out more than 24 hours after clocking in, the clock tells them to ask a manager to fix the times. When they do clock out, the end-of-shift screen shows their hours and asks "Does this look right?", so they can tap Not right? Ask for a correction.

Why it is not counted

A shift is never longer than 24 hours in Kloqk. A clock-in still open after 24 hours counts for nothing and flags the day, so a forgotten punch cannot add days of hours to payroll. Overnight shifts are not affected: they are well under 24 hours. A pay period with a missing clock-out is not saved to pay history until somebody enters it.

Stop it happening

• Turn on automatic clock-out. If a person has a shift on the schedule, Kloqk clocks them out at the scheduled end once a waiting time has passed.
• Ask staff to check the end-of-shift screen before they walk away.

Good to know

• If someone clocked in twice without clocking out in between, the first clock-in is flagged too.
• Missing punches also show as "missing" in the Detailed report.
• Employees can report a missing punch themselves from My hours on the clock. Their requests wait for you at the top of Timesheets.